Exploring the Efficacy of the Government

Report Number: NPS-CM-13-125

Series: Contract Management

Category: Past Performance

Report Series: Sponsored Report

Authors: Timothy G. Hawkins

Title: Exploring the Efficacy of the Government

Published: 2013-12-01

Sponsored By: Acquisition Research Program

Status: Published--Unlimited Distribution

Research Type: NPS Faculty

Full Text URL: http://acquisitionresearch.net/files/FY2013/NPS-CM-13-125.pdf

Keywords: Contractor, Past Performance, Supplier Performance Evaluation, Contractor Performance Assessment Report

Abstract:

Since its inception via the Federal Acquisition Streamlining Act of 1994, contractor past performance is intended to be an important evaluation criterion in federal source selections. In order to reduce performance uncertainty, procurement officials must record contractor performance evaluations in a central database. However, reports of ubiquitous problems raise questions of the integrity of ratings and the utility of the evaluations. From a literature review, several factors affecting the efficacy of past performance evaluations are identified. These factors are combined in a comprehensive conceptual model explaining past performance efficacy. Exploratory, qualitative data preliminarily confirms the hypotheses. Key antecedents include the following: rating justification quality; contractor surveillance; multi-rater dissonance; perceived accuracy; evaluator role overload; fear of supplier dispute; perceived fairness; sufficiency of requirement definition; evaluator turnover; relationship quality; and buyer